Tag Archives: communication

Is Social Media Damaging Your Work Environment?

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When most of us think of an unhealthy work environment, we visualize “sick building syndrome,” difficult staff members, or the classic “boss from hell.”

After attending a conference populated by a number of staffing agency directors, I recently received an insight into the latest unhealthy work issue that is getting the attention of a lot of organizations: obsessive social media use while on the clock.

Resulting Social Issues

It is becoming such a concern that more and more companies are having their computer networks re-tooled to block Facebook, Twitter, and other social media sites on office computers.

How much of a problem is it that a significant number of younger-generation workers, who were raised on personal electronics, cannot stop checking their Facebook and text messages while they are on the job and being paid to spend their time attending to the tasks at hand?

That employees are noticing and becoming concerned that this trend is affecting their productivity and even their bottom line. This says something important about the current immediate communication impulse and what is being called “the narcissistic tendency” we are developing as a culture.

Staying Focused On The Job

The focus and integrity to attend to the job we are expected to be doing and the ability or willingness to not pay attention to ourselves when we are getting paid to be working seems to be lacking today more than ever before.

Cellphones, emails, text messages, social networking and other electronic forms of communication have begun to hold our attention prisoner–even when we are on the job. Not only is this unfair to the individual or organization paying our salary, but it also sends up a red flag. We are growing more and more self-absorbed.

Can someone be healthy when overly concerned about the moment-to-moment activities of life? There are (most commonly in humor columns) reported Facebook posts by individuals who record practically every minor act and event of their day, posting them publicly for all their friends and fans to read.

Infalated Narcissism

Is it true that we are becoming a narcissistic society, so unable to pull ourselves away from the details of our lives that we no longer put in an honest day’s work?

Health is made up of many things. Being productive, making a contribution, working hard and enjoying what you do are all part of a healthy lifestyle. If social networking and electronic communication are pulling you further away from a balanced and healthy work life, it may be time to unplug and unlink.

Finding fulfillment and feeling commited to what we do in our work as well as how we do the work are important parts of being a productive, contributory, healthy, happy individual. Not only is excessive electronic communication often overly self-centered, but it can also distract from other essential aspects of a balanced life. That’s something to consider.

For a free download of the bestselling, award-winning book Changing Behavior, visit changingbehavior.org.

Join the conversation. If you enjoyed this article, be sure to follow NIWH on Facebook and Twitter for regular updates filled with useful health coach certification information for holistic nurses and health advocates.

What’s The Biggest Problem In Healthcare Today?

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During the National HealthPolicy Conference held in Washington, D.C., members of the Agency for Healthcare Research and Policy agreed that there is an urgent need for research focusing on the doctor-patient relationship. This is the key to addressing  the current crisis of patient dissatisfaction, medical-error, malpractice claims, and physician burnout.  Clearly, there is a need for improved communication throughout the healthcare system.

The Problem:

Patients are not happy, doctors and medical teams are not happy, and the health care system is struggling to adapt measures to turn the tide of this growing problem. The Institute for HealthCare Communication (IHC) report regarding poor doctor-patient communication revealed the following:

  • Research conducted during the 10 year period of 1995-2005 demonstrated that ineffective team communication was the root cause for nearly 66 percent of all medical errors.
  • When healthcare team members do not communicate effectively, patient care often suffers.
  • Medical error vulnerability is increased when healthcare team members are under stress, in high-task situations, or not communicating clearly or effectively.

The research from the IHC reports cites that 50% of all malpractice is the result of poor communication between doctor and patient.

The IHC report states: “Research evidence indicates that there are strong positive relationships between a healthcare team member’s communication skills and a patient’s capacity to follow through with medical recommendations, self-manage a chronic medical condition, and adopt preventive health behaviors. Studies conducted during the past three decades show that the clinician’s ability to explain, listen and empathize can have a profound effect on biological and functional health outcomes as well as patient satisfaction and experience of care.”

It continues toward an alarming statement: “Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help.”

Solutions

While the addition of nurse health coaches and our health advocate program have been viewed by some as a solution to the communication problem, the relationship between the physician or primary care provider and the patient cannot be corrected by these additional team members. In fact, not addressing the underlying cause of doctor-patient discomfort may even increase the distrust and discomfort the patient experiences with their doctor or primary care provider.

As physicians, physician assistants, nurse practitioners, and health advocacy program members are the diagnostic experts in our medical care system, ensuring the communication between these providers and their patients is critical.

A pilot study, conducted through Central Michigan University (CMU) on the effects of a communication model, Behavior Engagement with Pure Presence, on patient and physician satisfaction has just concluded. The study was funded by Blue Cross and Blue Shield Foundation of Michigan.

The Primary Investigator (P.I.) of this study, Dr. Christine Clipper, wanted to test the Behavioral Engagement model by including renowned endocrinologist Dr. Opada Alzohaili, who was trained in the model’s communication skills and previously earned high patient satisfaction survey ratings. Dr. Alzohaili’s post-pilot patient satisfaction scores were significant, revealing 100% improvement on all measures of patient perception of relational empathy duringtheir encounter with the doctor, in contrast to his pre-pilot patient satisfaction scores.

Dr. Clipper’s research data demonstrated that Behavioral Engagement with Pure Presence has “…a psychological effect on the patient’s perception of the patient-provider relationship. The patient perception of relational empathy with their doctor increased through improved provider communication skills through applying the Behavioral Engagement model.”

For more whole health discussions like this, listen to my weekly radio show Living Above The Drama available on iHeartRadio.

Holding In Our Emotions Can Lead To Illness

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The way we feel — especially when we feel hurt or angry — can cause negative effects in the body due to the neurological and neurochemical connections between body and mind. If we internalize anger, our nervous and hormone systems react, creating neurotransmitter chemicals that can lead to harmful side effects. This can compromise our health as well as our personal and professional relationships. In short, holding in our emotions can lead to illness as well as unhappiness.

Angry Consequences 

Anger that is felt over a period of time is unhealthy. When we become angry and do not express ourselves in a productive manner, the body reacts through the stress adaptation response. This includes biochemical physical responses that can lead to illness or death. If we are habitually angry, the conditions that can occur as a result of this physical response to the chronic or ongoing anger include:

–Asthma
-Elevated blood pressure
-Glaucoma
-Heart attack
-Hiatus hernia
-Hives
-Increased heart rate
-Low back pain
-Migraines
-Psoriasis
-Shortened life expectancy
-Stroke
-Tense muscles
-Ulcers

In addition to thousands of anger and stress studies, many other health studies have connected anger to loneliness, chronic anxiety, depression, eating disorders, sleep disorders, obsessive-compulsive behavior and phobias. It can also have a detrimental effect on our relationships and threaten the development and maintenance of intimate relationships. Communication is the key to learning how to handle our anger and creating healthy and fulfilling relationships.

Better Communication Skills For Better Health

Learning how to communicate does not have to be complicated. While most of us have developed communication skills from our families and environment, there are easy-to-learn, proven skills that can provide you with the tools and knowledge you need to be able to channel and express your anger or hurt feelings appropriately.

When we are able to express our feelings (be they sadness, frustration or anger), we feel more in control of our lives. We are able to create the type of relationships we want to experience with others.

Current whole health research has clearly shown that it is healthier to express and resolve our relationship issues than it is to hold them in and allow them either to make us ill or to cause conflicts at work, home or with friends and colleagues.

Join the conversation.

For more whole health discussions like this, listen to my weekly radio show Living Above The Drama available on iHeartRadio.

How Essential Is Doctor-Patient Communication To Whole Health?

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Nurse-Patient Communication
At the National Health Policy Conference held in Washington, D.C., members of the Agency for Healthcare Research and Policy agreed that the need for research focusing on the doctor-patient relationship was urgent in order to address the current crisis of patient dissatisfaction, medical-error, malpractice claims and physician burnout. Communication between the patient and all practitioners, health coaches, nurses, or  caregivers is thus an essential component of any whole health approach.

Patients are not happy, doctors and medical teams are not happy, and the health care system is struggling to adapt measures to turn the tide of this growing problem. The 2012 Institute for HealthCare Communication (IHC) report regarding research on the impact of poor communication revealed the following:

  • Research conducted during the 10 year period of 1995-2005 has demonstrated that ineffective team communication is the root cause for nearly 66 percent of all medical errors during that period.
  • This means that when healthcare team members do not communicate effectively, patient care often suffers.
  • Further, medical error vulnerability is increased when healthcare team members are under stress, are in high-task situations, and when they are not communicating clearly or effectively.

The research from the IHC reports cites that 50% of all malpractice is the result of poor communication between doctor and patient.

The IHC report states: “Research evidence indicates that there are strong positive relationships between a healthcare team member’s communication skills and a patient’s capacity to follow through with medical recommendations, self-manage a chronic medical condition, and adopt preventive health behaviors. Studies conducted during the past three decades show that the clinician’s ability to explain, listen and empathize can have a profound effect on biological and functional health outcomes as well as patient satisfaction and experience of care.”

IHC goes on to make an alarming statement that “Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help.”

And, while the addition of nurse health coaches to the medical team has been viewed by some as a solution to the communication problem, the relationship between the physician or primary care provider and the patient cannot be corrected by these additional team members. In fact, not addressing the underlying cause of doctor-patient discomfort may even increase the distrust and discomfort the patient experiences with their doctor or primary care provider.

As physicians, physician assistants and nurse practitioners are the diagnostic experts in our medical care system, ensuring the communication between these providers and their patients is critical, as research data demonstrates.

A recent pilot study, conducted through Central Michigan University (CMU), on the effects of a communication model, Behavior Engagement with Pure Presence, on patient and physician satisfaction has just concluded, and will be published shortly. The study was funded by Blue Cross and Blue Shield Foundation of Michigan.

The Primary Investigator (P.I.) of this study, Dr. Christine Clipper, wanted to thoroughly test the Behavioral Engagement model by including renowned endocrinologist, Dr. Opada Alzohaili, who was trained in the model’s communication skills and had previously earned high patient satisfaction survey ratings. Dr. Alzohaili’s post-pilot patient satisfaction scores were significant, revealing 100% improvement on all measures of patient perception of relational empathy during their encounter with the doctor, in contrast to his pre-pilot patient satisfaction scores.

Dr. Clipper’s research data demonstrated that Behavioral Engagement with Pure Presence has “…a psychological effect on the patient’s perception of the patient-provider relationship. The patient perception of relational empathy with their doctor increased through improved provider communication skills through applying the Behavioral Engagement model.”

Further research on the application of the model includes a pilot study on the Behavioral Engagement model in Electronic Medical Record Communication, funded by the U.S. Department of Health and Human Services/ MI Dept. of Community Health;
and a randomized controlled clinical trial study with funding from major national health care organizations.

For more whole health discussions, listen to my weekly radio show Living Above The Drama. Also available on iHeartRadio.

Parents Model Behavior and Self-Esteem

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Lessons In Whole Health: Behavior and Self-Esteem

One day I noticed my daughter was watching a reality television show about high school students. The lack of respect that many of them showed towards other students was stunning. What was even more disconcerting was their lack of awareness that the people they were taunting and verbally abusing had the same range of feeling they did; wanted to be accepted and valued as they did; and wanted to belong within their peer groups, just like they did.

The main theme of the program was having a facilitator come into the school and educate the verbally abusive students on the basics of how to have appropriate relationships. It was portrayed that these young people had never seen respect or compassion modeled for them at home. They were not “aware” that other students, young people like themselves, had essentially the same need to belong and the same feelings and desires that they did.

My daughter commented that it was obvious that these insensitive high school students were suffering from low self-esteem to be treating other people that way. This started a conversation about “where do we develop healthy self-esteem from” and why do some people develop it easily and others not at all.

Self-esteem is so intimately connected to whole health and how we treat ourselves; which is also connected to how we treat others. The role of a patient advocate is to instruct a patient on “how to be in the world” and to provide the training, if you will, to have the skills, tools and awareness to develop a strong sense of self and self esteem.

“Roots and wings” was the expression many years ago, which refers to the stability, discipline and security that allows us to go out into the world and have the confidence in ourselves to “spread our wings” and fly.

As parents we have the profound responsibility of modeling to our children what they need to learn to be both healthy and happy. Children learn with their eyes, their ears, and their hearts. It really does not matter what we say to our children, or what we say to others, it is what we do that counts. When we take the easy way out as parents and do not provide our children with a strong example and foundation of learning responsibility, integrity and how to respect others, we fail them and we hurt them.

To educate our children to be healthy and happy we must advocate the number one rule of liking themselves, which leads to liking others: When our behavior is congruent with our values, with what we know intellectually and intuitively is right and good, we like ourselves. When our behavior goes against our values and what we know is the right way to behave, we have low self-esteem. We don’t like ourselves when we behave in a way that directly or indirectly hurts ourselves and others.

I remember talking one time with one of my children who was complaining that they “didn’t like themselves.”

I asked them an appreciative inquiry question: “Do you think that feeling might come from something you know about yourself that the rest of us don’t?” Several days later he shared with me that it “was one of the best questions anyone had ever asked him” and that it helped him to stop doing something that he felt really bad about doing.

This is a question to ask ourselves and to model to our children, who learn more from our non-verbal communication than anything we might “tell” them about how to live a happy life and support their own whole person health.

For more whole health discussions, listen to Dr. Georgianna Donadio’s radio show Living Above The Drama.

How Essential Is Doctor-Patient Communication To Whole Health?

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Nurse-Patient Communication

At the National Health Policy Conference held in Washington, D.C., members of the Agency for Healthcare Research and Policy agreed that the need for research focusing on the doctor-patient relationship was urgent in order to address the current crisis of patient dissatisfaction, medical-error, malpractice claims and physician burnout. Communication between the patient and all practitioners or  caregivers is thus an essential component of any whole health approach.

Patients are not happy, doctors and medical teams are not happy, and the health care system is struggling to adapt measures to turn the tide of this growing problem. The 2012 Institute for HealthCare Communication (IHC) report regarding research on the impact of poor communication revealed the following:

  • Research conducted during the 10 year period of 1995-2005 has demonstrated that ineffective team communication is the root cause for nearly 66 percent of all medical errors during that period.
  • This means that when healthcare team members do not communicate effectively, patient care often suffers.
  • Further, medical error vulnerability is increased when healthcare team members are under stress, are in high-task situations, and when they are not communicating clearly or effectively.

The research from the IHC reports cites that 50% of all malpractice is the result of poor communication between doctor and patient.

The IHC report states: “Research evidence indicates that there are strong positive relationships between a healthcare team member’s communication skills and a patient’s capacity to follow through with medical recommendations, self-manage a chronic medical condition, and adopt preventive health behaviors. Studies conducted during the past three decades show that the clinician’s ability to explain, listen and empathize can have a profound effect on biological and functional health outcomes as well as patient satisfaction and experience of care.”

IHC goes on to make an alarming statement that “Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help.”

And, while the addition of nurse health coaches to the medical team has been viewed by some as a solution to the communication problem, the relationship between the physician or primary care provider and the patient cannot be corrected by these additional team members. In fact, not addressing the underlying cause of doctor-patient discomfort may even increase the distrust and discomfort the patient experiences with their doctor or primary care provider.

As physicians, physician assistants and nurse practitioners are the diagnostic experts in our medical care system, ensuring the communication between these providers and their patients is critical, as research data demonstrates.

A recent pilot study, conducted through Central Michigan University (CMU), on the effects of a communication model, Behavior Engagement with Pure Presence, on patient and physician satisfaction has just concluded, and will be published shortly. The study was funded by Blue Cross and Blue Shield Foundation of Michigan.

The Primary Investigator (P.I.) of this study, Dr. Christine Clipper, wanted to thoroughly test the Behavioral Engagement model by including renowned endocrinologist, Dr. Opada Alzohaili, who was trained in the model’s communication skills and had previously earned high patient satisfaction survey ratings. Dr. Alzohaili’s post-pilot patient satisfaction scores were significant, revealing 100% improvement on all measures of patient perception of relational empathy during their encounter with the doctor, in contrast to his pre-pilot patient satisfaction scores.

Dr. Clipper’s research data demonstrated that Behavioral Engagement with Pure Presence has “…a psychological effect on the patient’s perception of the patient-provider relationship. The patient perception of relational empathy with their doctor increased through improved provider communication skills through applying the Behavioral Engagement model.”

Further research on the application of the model includes a pilot study on the Behavioral Engagement model in Electronic Medical Record Communication, funded by the U.S. Department of Health and Human Services/ MI Dept. of Community Health;
and a randomized controlled clinical trial study with funding from major national health care organizations.

For more whole health discussions like this, listen to Dr. Georgianna Donadio’s radio show Living Above The Drama.

 

Feel Your Best With Holistic Healing

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This week, we are taking a closer look at holistic healing. What is it? And how can it benefit you long term? At the core of holistic healing, or whole health, is the idea that body, mind, spirit, and emotions all effect your state of being. Good health relies on balance and wellness in all of these areas, which are intimately linked. Therefore, holistic healing is fostered by a whole health approach that encompasses all of these field.  In order to look and feel your best, in addition to reducing your risk of cancer or heart disease, you should start by considering each of these facets.

Eat Well

Many of us fall into the trap of eating the same foods the majority of the time. So, it’s easy to slip into eating habits you aren’t even aware of. There are basic rules that we should live by. We should aim to drink an eight-ounce glass of water first thing in the morning, which helps to rehydrate and make us more alert.  Throughout the say we should drink a total of at least 64 ounces of water daily to hydrate our body and skin.

At every meal, we should sit down — and eat slowly. Not only do we enjoy the food more this way, but we consume less. Breakfast is still the most important mean of the day. It should be the biggest meal of the day, filled with whole foods and whole grains. For example, half a grapefruit, one slice of whole-grain toast with butter and two scrambled eggs. A balanced lunch might include turkey or chicken with a complex carbohydrate, such as sweet potatoes, and veggies or half a tuna sandwich on whole-grain bread. Dinner should be light for easy digestion before bedtime. A healthy dinner example is salmon, tomatoes and vegetables. This should be consumed no later than7 pm. Snacking throughout the day should be limited to fruit, especially apples, or protein drinks made with whey. Going too long between meals or snacks will cause us to get hungry. That’s when we overeat.

Opt for natural carbohydrates, the ones that come from the ground, such as rice, yams, sweet potatoes and beans… and whole-grain breads and cereals in moderation. And when eating carbohydrates, add some fat or protein. When you eat a carbohydrate by itself, you get a bloated-belly feeling.

Move Often

Think of working out as the secret weapon that provides the stamina for everything else we want to do in life. Try to include a 30- to 45-minute routine every day. A nice balance would include 30 minutes on a treadmill or elliptical trainer, or walking outdoors, followed by 15 minutes of weights for the shoulders, biceps and upper body.

To find an exercise regimen that works for you: Do something you like enough to stick with. Try daily power-walking, join a class at your gym, play tennis, do Pilates. Or go back to what was fun when you were a kid, such as bicycling and/or swimming.

 

Sleep More

Try to get at least seven hours of uninterrupted sleep a night. Sleep is how your body repairs itself from the day’s activity. Our bodies are a chemistry lab, not a bank account. When you shortchange your sleep patterns, you’re not only tired the next day — you’ve also lost out on critical healing.

Good Communication

Look people in the eyes and smile when you talk to them. When you greet someone, focus on sending out positive energy, and this energy will translate through your own eyes. People will experience you as radiating warmth — and, yes, youth.

Positive Attitude

Think positively all the time. According to the National Science Foundation, we have more than 65,000 thoughts per day, nearly 95% of which are the same thoughts we had the day before. We have the ability to create and shape our life experiences through our thoughts. This is essential for older people because it’s downright rejuvenating to believe that there is still plenty of time left to create positive experiences in life.

As you go through your daily exercise routine, practice turning every negative or fearful thought you have into a positive one.

In Summary

These basic guidelines affect your body, mind, emotions, and spirit to elicit holistic healing. Everything you do daily affects your health, and how you look and feel overall. From the foods you eat, to the thoughts you think, everything encompasses the realm of whole health.

For more whole health discussions like this, listen to my weekly radio show Living Above The Drama available on iHeartRadio.

Can Better Relationships Improve Your Health?

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can better relationships improve your health? georgianna donadio

A report in the Harvard Women’s Health Watch notes that research supports the benefits of relationships for overall well-being and longevity. The newsletter notes that “dozens of studies have shown that people who have satisfying relationships with family, friends, and their community are happier, have fewer health problems, and live longer. [A] lack of social ties is associated with depression and later-life cognitive decline, as well as with increased mortality.” 

A study of more than 309,000 people demonstrates that folks who lack satisfying relationships with family, friends and community experience an increased risk of premature death from all causes of 50 percent. While this alone is an amazing statistic, the same study shows that you face greater threat to your mortality from social isolation than from a lack of exercise, obesity or even smoking half a pack of cigarettes a day.

Having enjoyable, fulfilling companionship with others reduces stress levels and keeps cortisol (a stress hormone) under control. If cortisol rises, it can adversely impact insulin function, suppress the immune system, clog the arteries and wreck digestion.

can healthy relationships improve your health?Other studies demonstrate that women in their 40s who endure difficult or negative marital-type relationships experience a higher risk for cardiovascular disease than women with fulfilling relationships.

A Swedish study of people 75 years and older shows that dementia risk is lowest for people who maintain satisfying relationships and have a large group of friends and family they enjoyed.

The foundation of all relationships is good communication. Most people are unaware of how their lack of communication skills adversely affect the quality of their relationships.

Working to improve your communication skills may be easier than you imagine. It requires only desire and a few simple, proven steps to make a big change in the quality of your interactions.

For more whole health discussions like this, listen to my weekly radio show Living Above The Drama available on iHeartRadio.

 

 

 

How You Can Shape Meaningful Relationships In the Workplace

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How You Can Shape Meaningful Relationships In the Workplace

Some of us may not realize just how important it is to shape meaningful relationships in the workplace. Without the support or cooperation of those with whom we spend a significant amount of our time, our job performance and certainly our work satisfaction can suffer. Several studies have shown that difficult office relationships impair performance and decrease morale even more seriously than rumors of employee layoffs.

Most of us spend the majority of our waking hours working. And as a result, we spend the majority of our time with our co-workers. Just as with other people in our lives with whom we interact on a regular basis, our co-workers need to be viewed as important and essential parts of our “life support” group. Cultivating respectful, considerate relationships with our co-workers is good for our health and our work performance. It creates a positive and friendly environment where we spend a majority of our time.

Here are some easy ways to make the work environment nicer, friendlier and more positive place:

Avoid gossiping: No one wants to be gossiped about. If you don’t gossiping about others, your co-workers will get the message that you do not wish to “stir the stink” about them and they will respect your integrity and treat you likewise. If someone starts to gossip with you, simply respond: “Really?” Then change the subject or excuse yourself from the conversation. Reducing gossip effectively enhances the work environment and your reputation.

Show genuine interest: One of the nicest experiences is having someone show interest in the things that interest us. It makes us feel valued and builds rapport and trust. If you are aware of co-worker’s interests and happen to run across something pertaining to those subjects, giving them information or helpful articles can really make their day and enhance your working relationships.

Give credit where credit is due: Embrace the win-win attitude and always give credit where credit is due. If people have worked hard and made a huge contribution to a project, they should be recognized and applauded for their efforts. Nothing is more uplifting than being recognized for our contributions and the value we bring to our work. By supporting and appreciating co-workers, you create for them and for yourself a cooperative and trustworthy environment that encourages them to continue to do their best.

Competition can be healthy, but not when it results in giving credit to the wrong people or not recognizing excellence in others.

For more life-changing, whole health discussions like this, listen to my weekly radio show Living Above The Drama available on iHeartRadio.

What Nonverbal Communication Are You Sending?

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What Nonverbal Communication Are You sending?

Albert Merhabien, the famed communication researcher, stated that nonverbal communication makes up almost 93 percent of all the “messages” we receive from other individuals. Others suggest that it is actually more like 60 percent to 70 percent of nonverbal communication that lets us know what others are really feeling.

What we know about how the brain and body work is that all thoughts and feelings are ways that we cope with surviving in our world and that, for many of us, not revealing our feelings and instead holding them back may be the “safe” way to cope with others at work, at home and in general.

Inside The Brain

What is also well understood is that there are “tells,” or neurological expressions of these withheld, nonverbal communications, that are going on inside of our brains. Even though we may not consciously or intentionally express verbally or physically how we feel, our brain/body connection does express these thoughts and feelings in nonverbal ways. These nonverbal ways are the “tells” that police and other professionals use to decide if someone is withholding information.

Many studies have been done on the subject of body language and nonverbal communication. It is important for all of us to become aware of how our physical and verbal or nonverbal behavior impacts others, especially those who spend the most time in our environment.

Nonverbal communication can often cause one individual in a relationship to become upset if he feels he is seeing or interpreting nonverbal actions by his partner as being rejecting or disinterested. Often, before a relationship breaks up, one partner suspects the relationship is in trouble because of a lack of eye contact or verbal communication or because of hostile body language, such as the crossing of arms or legs, in response to communication attempts.

Scientific Insights

There is a science to nonverbal communication interpretation, as well as a science to understanding the best way to express our feelings and how the way we do that can result in a positive or negative outcome. The science is directly related to neurological and neurotransmitter connections between thoughts and feelings in the brain and their communication to the muscles and nerves in the rest of our body.

If you would like more information on this subject, you can download a free chapter from Changing Behavior: Immediately Transform Your Relationships with Easy to Learn Proven Communication Skills by going to www.changingbehavior.org.

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