How Essential Is Doctor-Patient Communication To Whole Health?

Nurse-Patient Communication

At the National Health Policy Conference held in Washington, D.C., members of the Agency for Healthcare Research and Policy agreed that the need for research focusing on the doctor-patient relationship was urgent in order to address the current crisis of patient dissatisfaction, medical-error, malpractice claims and physician burnout. Communication between the patient and all practitioners or  caregivers is thus an essential component of any whole health approach.

Patients are not happy, doctors and medical teams are not happy, and the health care system is struggling to adapt measures to turn the tide of this growing problem. The 2012 Institute for HealthCare Communication (IHC) report regarding research on the impact of poor communication revealed the following:

  • Research conducted during the 10 year period of 1995-2005 has demonstrated that ineffective team communication is the root cause for nearly 66 percent of all medical errors during that period.
  • This means that when healthcare team members do not communicate effectively, patient care often suffers.
  • Further, medical error vulnerability is increased when healthcare team members are under stress, are in high-task situations, and when they are not communicating clearly or effectively.

The research from the IHC reports cites that 50% of all malpractice is the result of poor communication between doctor and patient.

The IHC report states: “Research evidence indicates that there are strong positive relationships between a healthcare team member’s communication skills and a patient’s capacity to follow through with medical recommendations, self-manage a chronic medical condition, and adopt preventive health behaviors. Studies conducted during the past three decades show that the clinician’s ability to explain, listen and empathize can have a profound effect on biological and functional health outcomes as well as patient satisfaction and experience of care.”

IHC goes on to make an alarming statement that “Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help.”

And, while the addition of nurse health coaches to the medical team has been viewed by some as a solution to the communication problem, the relationship between the physician or primary care provider and the patient cannot be corrected by these additional team members. In fact, not addressing the underlying cause of doctor-patient discomfort may even increase the distrust and discomfort the patient experiences with their doctor or primary care provider.

As physicians, physician assistants and nurse practitioners are the diagnostic experts in our medical care system, ensuring the communication between these providers and their patients is critical, as research data demonstrates.

A recent pilot study, conducted through Central Michigan University (CMU), on the effects of a communication model, Behavior Engagement with Pure Presence, on patient and physician satisfaction has just concluded, and will be published shortly. The study was funded by Blue Cross and Blue Shield Foundation of Michigan.

The Primary Investigator (P.I.) of this study, Dr. Christine Clipper, wanted to thoroughly test the Behavioral Engagement model by including renowned endocrinologist, Dr. Opada Alzohaili, who was trained in the model’s communication skills and had previously earned high patient satisfaction survey ratings. Dr. Alzohaili’s post-pilot patient satisfaction scores were significant, revealing 100% improvement on all measures of patient perception of relational empathy during their encounter with the doctor, in contrast to his pre-pilot patient satisfaction scores.

Dr. Clipper’s research data demonstrated that Behavioral Engagement with Pure Presence has “…a psychological effect on the patient’s perception of the patient-provider relationship. The patient perception of relational empathy with their doctor increased through improved provider communication skills through applying the Behavioral Engagement model.”

Further research on the application of the model includes a pilot study on the Behavioral Engagement model in Electronic Medical Record Communication, funded by the U.S. Department of Health and Human Services/ MI Dept. of Community Health;
and a randomized controlled clinical trial study with funding from major national health care organizations.


For more whole health discussions like this, listen to Dr. Georgianna Donadio’s radio show Living Above The Drama.

 

Is Bisphenol A (BPA) Still Hiding in Your Food?

Most of us engaged in health professions are already aware that there are lots of dangerous materials like additives, dyes, pesticides and carcinogens in our foods. What many of us are not aware of is that in the containers that our foods come in, especially take out, there are chemicals in the materials that may be even more harmful than the additives, dyes and pesticides.

By now you have probably heard of the dangers of the toxic chemical Bisphenol A (BPA). This chemical can be found in polycarbonate plastic food containers, bottles and takeout food containers. Numerous articles have been written on breast cancer and prostate cancer that result from exposure to the BPA contained in packaging and containers that carry food stuffs.

Recent, important environmental health study findings pertinent to health coach certification were published in March in the online journal Environmental Health Perspectives. A study was conducted by two organizations concerned with the environmental causes of breast cancer, the Breast Cancer Fund and Silent Spring Institute. The study was on the dangers of BPA.

The organizations identified and followed five (5) families who frequently used packaged food and drinks which were made for microwave preparation. The BPA levels of these families, which both consisted of a mother, father and two children, were measured and recorded.

Then, these same families ate fresh, organic food cooked only in glass or stainless steel containers. The immediate results on the level of BPA in their bodies with  the packaged food and fresh food was measured via urine collection, at varied intervals of the testing.

The outcomes were significant with all participants having lowered BPA levels in 72 hour period after the BPA rich packaging was exchanged with glass and stainless steel containers. The average decrease in the BPA was approximately 60%.

The study demonstrated that as quickly as six (6) hours after exposure, half the BPA is eliminated through the urine. However, if the prior use of the BPA rich packaging is resumed, the BPA levels demonstrate a return to the pre-intervention level on urine analysis. When the families resumed their normal diets, their BPA levels returned to pre-intervention levels by the next urine sample.

What is important about this study is that it demonstrates that we can easily reduce the levels of BPA our bodies are exposed to by eliminating the use of the packaging it is found in and by cooking and preparing our foods more naturally. It is important not to use these BPA rich containers to microwave in as this increases the amount of BPA exposure.

Using glass or ceramic containers in the microwave is healthier and most importantly, they contain no BPA.  By also avoiding canned foods (unless the cans are BPA free) you will cut down on this dangerous exposure for both you and your family.

For more whole health discussions like this, listen to my radio show Living Above The Drama.

 


Do You Want To Empower Others To Take Control Of Their Health And Wellness?

It’s no secret that we Americans have reached an all-time level of being “unhealthy,” thanks to an ever-increasing stress-filled lifestyle. Despite widespread campaigns aimed at helping people stop smoking, eat better and exercise, the vast majority of Americans does not get regular exercise and are not eating enough fruits and vegetables. There is a clear need to empower others to take control of their health and wellness.  

There has been an explosion in obesity that is cited as high as 63%, along with climbing rates of diabetes, heart disease, cancer and other diseases associated with lifestyle and behavior choices. As far back as 1996, Harvard Medical School published a 7-year study which confirms up to 70% of all cancer, heart disease, stroke and mature onset diabetes are preventable with lifestyle and behavior changes. And yet, the health of the wealthiest nation in the world continues to decline.

A Need For Real Health Education

Core factors for this epidemic amongst Americans can be found in a recent government study. The Institute of Medicine published a major study identifying that ninety million Americans are "health illiterate." This does not mean, in this internet dominant society, that people do not have access to or are not receiving enough health and wellness information. It means that the majority of us do not know how to interpret or use the health information we receive to control or improve our health and wellness or prevent chronic disease. This reveal the need for more educated Holistic Nurses and Health Coaches to bridge the gap.

Think of the last time you read the results of a new study in a magazine and realized you did not know how to use that information to support or improve your health. In fact, data presented to the American College of Health Care Executives identifies "lack of information as the number one root cause of death.” Yet, experts like Susan Edgman-Levatin, Executive Director, John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, acknowledges "It's no secret that traditional methods of patient education are hopelessly ineffective."

NIWH Has An Answer

Addressing this problem, as far back as 1977, the National Institute of Whole Health in Boston, Massachusetts, in cooperation with physicians, nurses and online health educators, began research and development on an extraordinary, whole-person focused model of health education. The product of these 30 years of development in Boston area hospitals, Whole Health Education®, has today found its way into the medical mainstream.

These specialized health educators, Whole Health Educators ™, are uniquely trained in respectful presence and mindful listening skills as well as evidence-based, integrated health sciences to demystify for their clients the five major factors of health that influence how well we are or how sick we become. By providing “the big picture of health”®, an integrated understanding of how these five aspects can cause health or disease, the patient or client can possess the knowledge and tools to make necessary lifestyle changes and behavioral choices that are personally right for them. Identifying the root cause and effect of a chronic condition can free an individual to make changes they may not have previously considered.

Become The Solution

If you are looking for work with purpose and integrity and are a health care professional, or entry level candidate, who desires to serve others by providing evidence-based health information, and a natural, spiritual outlook on healing, this program may be of interest to you. NIWH offers Holistic Nurse Certification and Health Coach Certification. Program are offered through distance learning as well as optional in-person weekend classes, conducted at a Harvard affiliate hospital in the Boston area, which includes nationally recognized health experts and outstanding core facility members. For more information visit www.niwh.org or call 888-354-HEAL (4325)

 

FREE Whole Health Consultations available.
888-354-4325 Take charge of your health!

What Nonverbal Communication Are You Sending?

What Nonverbal Communication Are You sending?

Albert Merhabien, the famed communication researcher, stated that nonverbal communication makes up almost 93 percent of all the “messages” we receive from other individuals. Others suggest that it is actually more like 60 percent to 70 percent of nonverbal communication that lets us know what others are really feeling.

What we know about how the brain and body work is that all thoughts and feelings are ways that we cope with surviving in our world and that, for many of us, not revealing our feelings and instead holding them back may be the “safe” way to cope with others at work, at home and in general.

Inside The Brain

What is also well understood is that there are “tells,” or neurological expressions of these withheld, nonverbal communications, that are going on inside of our brains. Even though we may not consciously or intentionally express verbally or physically how we feel, our brain/body connection does express these thoughts and feelings in nonverbal ways. These nonverbal ways are the “tells” that police and other professionals use to decide if someone is withholding information.

Many studies have been done on the subject of body language and nonverbal communication. It is important for all of us to become aware of how our physical and verbal or nonverbal behavior impacts others, especially those who spend the most time in our environment.

Nonverbal communication can often cause one individual in a relationship to become upset if he feels he is seeing or interpreting nonverbal actions by his partner as being rejecting or disinterested. Often, before a relationship breaks up, one partner suspects the relationship is in trouble because of a lack of eye contact or verbal communication or because of hostile body language, such as the crossing of arms or legs, in response to communication attempts.

Scientific Insights

There is a science to nonverbal communication interpretation, as well as a science to understanding the best way to express our feelings and how the way we do that can result in a positive or negative outcome. The science is directly related to neurological and neurotransmitter connections between thoughts and feelings in the brain and their communication to the muscles and nerves in the rest of our body.

If you would like more information on this subject, you can download a free chapter from Changing Behavior: Immediately Transform Your Relationships with Easy to Learn Proven Communication Skills by going to www.changingbehavior.org.

FREE Whole Health Consultations available.
888-354-4325 Take charge of your health

Postpartum Adjustments Aren’t Limited To Mom

Postpartum Affects Men too, relationships

As a mother of three children, I remember thinking after the births of my children: “Why doesn’t anyone tell the truth about the stress of having a baby or caring for multiple children?” Fortunately, there were plenty of other new moms I could commiserate with about the reality, opposed to the romanticized version, of childbirth and parenting. Still, it’s worth noting that the postpartum adjustment I was struggling with doesn’t only affect women.

The Science Of The Adjustment

It took time and many personal adjustments to fit myself into the role of mom. Along the way were experiences of anxiety. I also read many parenting books, having a sense that I was “learning on the job” with no prior training or knowledge of how to do this.

The fact that moms can feel that way comes as no surprise to those of us who have children. What does surprise people is that many dads also can experience high anxiety, stress, and postnatal depression after the birth of their children.

A British population study obtained psychological questionnaires from 8,431 fathers and 11,833 mothers. Interesting data emerged, relating to postnatal depression in fathers. The study gathered data at three different intervals after the birth of the child: 8 weeks, 21 months and 3.5 years.

The outcomes demonstrated that children born to fathers who experience postnatal depression are twice as likely at the age of 3 to have behavioral problems as children born to fathers who do not experience postnatal depression. This was found to be consistent even after maternal depression was factored out.

New Relationship Focus

What parents are often not prepared for after the joyful birth of their children is the accompanying loss of their personal identity as both an autonomous individual and a romantic partner. After the birth of a baby, the child rightfully becomes the center of concern and attention. The personal and social time and activities that had been couple-centered now become baby-centered.

Spouses can feel abandoned, lonely, or isolated from their partners after the birth of even the most long-awaited and beloved child. Parenthood brings with it enormous joy and equally enormous stresses.

It is best to discuss such feelings and express the negative as well as the positive emotions of parenthood. This is healthier than feeling guilty and turning frustrations into potential depression. As always, the three important rules to sustaining a happy relationship and family are: communicate, communicate and communicate.

For a free download on relationship communication skills that can keep you well connected with your partner, visit http://www.changingbehavior.org/.

FREE Whole Health Consultations available.
888-354-4325 Take charge of your health!

 

 

 

A Tipping Point For Holistic Nurses

I was recently featured in the American Holistic Nurses Association’s ‘Beginnings’ publication. Below is a reprint of the article, shared with permission.

In the cover story of the October 2016 edition of the Healthcare Financial Management Association’s magazine, hrm, Clive Fields, MD and Tim Barry address the health insurance industry’s move to value-based care and value-based billing reimbursement. The U.S. insurance industry is a multi-trillion dollar compilation of private insurers and payers that functions independently of the ever-changing political scene in Washington. These private insurers and payers control the cost of health care, as well as the manner in which health care reimburses providers for services rendered.

The hfm article begins with the following statement: “The tipping point. The point of no return. A critical juncture” (Fields & Barry, 2016, p. 1). This refers to the healthcare industry’s embrace of a value-based purchasing standard. Pay-for-performance programs place professional and financial pressure on medical providers by paying out reimbursements based on the providers’ past performance. Programs include:

  •  Inpatient Value-Based Purchasing
  •  Hospital Readmission Reduction
  •  Physician Value-Based Payment Modifier

What these three programs have in common is they all involve patient centered care. This means healthcare providers need to revamp their current patient care model to include prevention through incorporating patient health education, a cornerstone of patient centered care. The authors explain: By 2018, 50 percent of all Medicare payment will be tied to value-based alternative payment models, recognizing not only the volume of care delivered but also the clinical outcomes that care generates. Commercial carriers all have followed suit. (Fields & Barry, 2016, p. 1)

The impact of this tipping point on nurses, and holistic nurses specifically, is significant. For the first time, the U.S. insurance industry has endorsed a holistic approach to healthcare and disease prevention as a preferred model of medical delivery. This is forcing health care to move beyond the acutecare, symptom-based approach to include both disease prevention and patient empowerment through patient education for self-care. Nursing education is rooted in the holistic, whole-person care model developed by Florence Nightingale in the mid-nineteenth century. The nursing scope of practice, which includes patient health education, aligns standards and competencies with current healthcare philosophy, and mandates nurses to provide patient-centered care, prevent disease, and reduce acute care interventions, while improving outcomes and reducing costs (ANA, 2015). For decades, holistic nursing has encompassed principles of whole-person care, and at the core of this specialty practice, “holistic nursing care is person and relationship centered and healing oriented, rather than disease and cure oriented” (AHNA & ANA, p. 1)

A Stitch In Time

Now that the healthcare industry has started to embrace the bigger picture of how to deliver patient-driven health care, while reducing costs, the demand and utilization of therapeutic approaches that support this model are rapidly growing. Patient health education is at the core of the patient-centered care model, and no other clinically trained health professional is better poised to fill this role than the nurse – and more specifically, the holistic nurse. This is important for the following reasons:

  •  Patient health education is contained within nursing scope of practice.
  •  Physicians have very limited time with their patients.
  •  Nurses spend more time with patients and are often the first or last to have contact with them during a medical office visit.

Fields & Barry (2016) go on to clarify this bigger picture: Delivering primary care within a value-based model involves much more than changing contracts and compensation. It requires a proactive clinical focus, in which patients at high risk for disease progression are identified for early intervention, patient education services are expanded, care is coordinated across sites and specialties, and redundant, non-evidence-based treatments are eliminated—all with three key objectives: making patients healthier, providing high-quality care, and reducing the total cost of care. (p. 2)

More than a decade ago, the Institute of Medicine reported the need for ongoing education and training of health professionals to meet the changing needs of healthcare consumers. The report, “A Bridge to Quality” from the 2003 Health Professions Education Summit, called for innovative approaches in education to equip health professionals with new skills and roles in order to best respond to the shifting needs of populations (Greiner & Knebel, 2003).

Laboring in the Field For many decades, holistic nurses worked in acute care, as well as private care settings, carrying a vision of whole-person, patientcentered care as a dream for the future of medicine. While holding that vision, they served their patients with compassionate presence and a whole-person perspective often in facilities that had no time or attention for either the patient’s or the nurse’s needs as individuals. In 1976, a small group of holistic nurses and mental health professionals, who worked together in Boston, recognized a critical missing piece in healthcare delivery essential for authentically inviting and engaging patients more deeply with their own care. Health information needed to be demystified for patients, providing them with a “whole picture of health” that clarified the how and why of their particular condition or concern. Collaborating together, this group of pioneers developed whole health continuing education courses for nurses and health professionals, and the National Institute of Whole Health (NIWH) was born.

Research and Accreditation

Since 1980, NIWH has been conducting hospital-based research on its patient health education model, which includes Behavioral Engagement with Pure Presence™ (BEPP), a health behavior change model. The most recent studies of this model were conducted with a Central Michigan University (CMU) group of patients and four physician practices (Clipper, 2015), and a Blue Cross Blue Shield-funded physician practice study at Michigan State University (MSU) (Aldasouqi, Clipper, Berkshire, & Lopes, 2016). Two medical researchers from CMU and MSU respectively utilized the Consultation and Relational Empathy (CARE) Measure Survey both pre- and post-intervention to assess the effectiveness of NIWH’s BEPP model. The study demonstrated 27.5-35 percent improvements in both patient satisfaction surveys and physician satisfaction surveys (Aldasouqi et al., 2016). During the past 41 years, NIWH’s important and visionary work has blazed the trail for whole person care. Through its professional partnerships and
advisory board members, NIWH has worked to effect communication with the national commissions on nursing and physicians.

The NIWH tenets of whole person care include:

  • placing patients at the center of their healthcare decision making,
  •  treating the patient as a whole person, and
  • evidence-based patient health education for disease prevention and disease management.

The standards and subject matter for the NIWH Whole Health® Education Program are based on the Health and Medicine Division (HMD, formerly known as the Institute of Medicine) guidelines, referenced as “Population Health” (IOM, 1998). This specialty focuses on the leading chronic care conditions and the specific education and evidence-based knowledge nurses need to empower their patients with selfdirected health information and self-care skills. The NIWH curriculum educates nurses to look at the totality of the individual’s lifestyle and environment and help patients discern and choose what they can do to eliminate or reduce chronic conditions. NIWH’s 5 Aspects of Whole Health™ guide the course presentation, assignments, and testing.

The convergence of 21st century medicine with holistic care is an enormous opportunity for nurses to offer compassionate, patient-centered, holistic nursing. Nurses can work as patient health educators within medical practices, for hospitals or other healthcare facilities, conduct a private practice in health and wellness education, or work collaboratively with referrals from medical providers. By utilizing patient health educators, physicians can better serve their patients, comply with guidelines, and improve their practice income. Patients receive the information they need to take real control of their health while insurance payers save on avoided procedures and chronic care costs. Especially now as health care reaches a “tipping point” with new pay-for-performance standards, the NIWH patient health education model offers a win-win-win for patients, payers, and providers.
 

 For more information on the AHNA, visit www.ahna.org